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Data & reporting
Churn attributed to the seller
Tracking whether the customers a rep sold stay, so the comp plan rewards deals that last rather than deals that sign.
Owned by: Sales ops managerTest band: Sales ops manager
In practice
A rep whose customers churn at twice the rate is selling to the wrong accounts or over-promising. Both show up in this one report and nowhere else.
The kind of thing the test asks
- One rep's customers churn at twice the team rate. The first action is…
More in data & reporting
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